Refund policy

At Uggly&Co, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return or exchange your items within 30 days of purchase. To be eligible for a return or exchange, items must be in the same condition as when they were purchased, with all tags attached, and in their original packaging.

To initiate a return or exchange, please contact our customer service team at customerservices@ugglyandco.com, and provide the order number and reason for the return or exchange. You may be responsible for shipping costs, except in cases where the item was defective or damaged.

Please note that some items may not be eligible for return or exchange, such as items that have been worn, washed, or altered. Additionally, we reserve the right to limit or refuse returns or exchanges in our sole discretion.

Refunds will be issued in the same form of payment used for the original purchase. Refunds may take up to 3-5 working days to process. If you have any questions or concerns, please do not hesitate to contact our customer service team at customerservices@ugglyandco.com. Please note that custom orders eg. Custom Garage Shirts are not eligible for return.

Please package your return up and include a note with your original order number, name, contact information and reason for return. Our UK returns address is:

Uggly&Co Returns
Merton Dell Farm
Monkton Lane
Marlow
Bucks
SL7 3RE
UK

Customers are responsible for the cost of returns and ensuring they get to us safely. We will be unable to accept responsibility for returns that are lost in transit to us.